" Hayley's communication & professionalism are excellent. "
Hayley Walden-Dickie has managed our property for many years, and we have always felt she is very reliable and professional.
We had the difficult and sad experience of our tenant in the property being found deceased. Hayley very ably dealt with all the issues that arose from this - she ensured that the property was vacated, and then advised us of the extensive renovations necessary before the property could be rented out again. She then oversaw the renovations, and ensured that they were carried out to a high standard. Hayley's competent managing of all of that meant that we were not worried about the property. She kept us informed, provided us with quotes for work needed, and provided us with photographs, so we were well informed. She was then able to find reliable tenants, who look after the property well.
Hayley's communication and professionalism are excellent, and she provides us with detailed routine inspection reports on our property, so we know it is being managed efficiently.
We highly recommend Hayley.
" She is a delight to have as my Property Manager. "
Hayley is very friendly, outgoing and easy to communicate with. She is very helpful when it comes to fixing things around the house we rent. She is very prompt to my emails. She is very thorough with inspections and on time. She is a delight and down to earth human being to have as my Property Manager. She brings life to a place and I think for DCK, Hayley is a diamond.
" Great Communication & Positive Experience "
Hi Matt
Annette & I would just like to pass on our thanks to the DCK team in the sale of our Hargreaves Street property. In particular, we would like to acknowledge the great work Kaye Lazenby did in selling our property. We've bought and sold a few properties over the years but never had such a wonderful and happy experience as we had with Kaye. Her attention to detail, constant feedback, extensive consultation and positive attitude was a revelation. If or when we sell another property, Kaye will be the person we come to for sure.
Cheers & thanks.
" Why Kaye was my Sales Agent of Choice "
Hi Kaye
Happy to help with feedback, and why I selected you to sell my property.
I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them.
After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I did not feel comfortable dealing with them. I did not want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel?
Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn't follow-up? Who doesn't follow-up on a prospect? What happened? In any case I was not going to deal with someone who does not honor promises (that they would inspect the property then call me back), and reliability to me is important.
You did all the things the others did not. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me; which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked; and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective.
Integrity, respect, dignity and credibility is what I was looking for; and the other two did not display it; you did.
" Delighted with Mundy Street Sale "
On behalf of my husband Dean and myself, I’d like to let you know just how delighted we have been with the services provided to us by Leonie Butler and Kaye Lazenby.
After getting to know us and what we were looking for, in 1996 Leonie helped us find and purchase our first family home.
We have been extremely happy at our home, but earlier this year, decided a change of scenery was for us.
With so many memories, the decision to list our home was a difficult one. The decision who to list our home with was easy & made in a dash; it was Leonie.
Leonie understood that we have a strong connection to our home and provided us with a great deal of information around listing price, marketing and how to present our home for sale.
We listened and did our best to do our part to ensure a successful sale.
The day after our home was listed on the internet, a daily procession of potential buyers followed and after three days an offer.
During our constant conversations in person, phone and text, Leonie again gauged a great understanding of what we were looking for in our next home and provided a great deal of feedback from the potential buyers.
Not only was our home sold in under a week, Leonie had also arranged for us to inspect two properties she had appraised.
So in a week, we not only sold our home, but also bought our new home.
Leonie and Kaye have been very supportive throughout what could have easily been a stressful process and we are very grateful that we were lucky enough to have them by our side.
" Thanks & praise for Hayley "
I have been a landlord with DCK for well in excess of 25 years - originally starting with Josie Stewart as our first property manager almost when she started! During that period of time we have had several managers, all of them have served us well. Recently we have experienced a couple of very unusual dramas that Hayley has assisted us extremely well. In October 2017 we had a flood in one of our units in Quarry Hill that caused the majority of the ground floor to require to be totally replaced. That included carpets, joinery, plaster, paint work, etc. I had considerable issues with the building contractor appointed by the insurance company and during this very frustrating time, Hayley was a great aid and assistance liaising with the tenant and ourselves.
Luckily the tenant was moving to alternate premises so the inconvenience caused by the disastrous builder did not impact greatly on his accommodation. Eventually I was able to achieve a satisfactory product and I thank Hayley for her assistance during this period.
The second issue was in May this year when a fire in another unit we have in Quarry Hill, caused the main bedroom to require total replacement and the balance of the unit to be totally cleaned and repainted. The tenant had to vacate whilst this work was undertaken. Luckily the building contractor appointed this time did a fantastic job and the work was completed in 6 weeks.
Once again all through this process Hayley was tremendous in updating both ourselves and the tenant with progress of the works. I managed the process from a distance but Hayley was instrumental if I required any local assistance.
She was also a great help to us in sorting out the "loss of rentals" claim with the insurance company in providing certain documentation that the company was requesting. It should also be noted that the tenant was very patient and accepting of the circumstances. In conclusion I would like to pass onto the Directors of DCK my thanks and praise for the help and assistance that Hayley undertook during both of these dramas. It was certainly comforting to know that she was there as a strong backup support and a great link to the tenants.Well done. Thank you & warm regards.
" Dedicated Property Manager "
Good afternoon, I am writing this email as feedback from my previous 2 years with DCK, in particular my current Property Manager Kris Walden-Dickie.
I have been a full time member of the Royal Australian Air Force for the past 25 years and have had the pleasure of working with some of the most dedicated and professional people.
During the past two years I have had many dealings with Kris and I have always been impressed by Kris’s professionalism and the sound strait forward advice he provides when dealing with not only the day to day issues, but on occasion very difficult tenants and situations. He is obviously very educated about the current and the proposed tenancy laws here in Victoria and the obligations of both the land lord and tenant.
He is always pleasant, respectful and prompt and has not hesitated to go out of his way to assist even during out of office hours. I have full confidence in his abilities and would have no hesitation in recommending him and DCK as agents and that Kris is a real asset to DCK.
" Impressed with follow up, action & result! "
Hi Georgina,
Justin Pell recently sold our investment property, xx and xxx Marong Rd Bendigo (it settled on Monday 23rd July). I'm emailing you because I'd like to give some feedback on our experience with Justin, as our Real Estate Agent.
Justin initially rang me earlier this year to follow up on enquires we had made with another agent from DCK last year about the sale of the property. Last year we were told that property value had dropped and we were unlikely to get what we wanted; so we held off on listing it. When Justin rang this year he was confident he could get what we wanted, as the market had changed.
Justin stuck by our asking price when dealing with potential buyers and we felt that he really highlighted the positive aspects well. Justin contacted me on a regular basis via text and phone calls with updates on interest in the property, potential buyers and progress of the sale. When the first offer we received fell through due to finance Justin worked quickly to get things back on track and we received another offer very soon after.
We have been very impressed with Justin, particularly with how quickly he actions things and the level of contact he maintained throughout.
Kind Regards,
" Fantastic experience with Agent Justin Pell "
Dear Georgina & Matt,
Justin Pell recently sold my property, Battunga Court Strathfieldsaye.
I have had several dealings with real estate agents over recent years, not all have been positive. I contacted Justin after observing excellent results on a nearby property that had been listed with another agent and had not sold for months. After 2 days, the property was under offer.
I was clear with Justin on my expectations, and he was always accommodating, responsive and a great listener. Justin was always respectful, and was flexible in meeting our individual needs. He is a fantastic communicator, and kept my wife and I informed throughout the whole process. Given our fantastic experience with Justin, I have recommended Justin to several family and friends. It is likely I will engage him again to assist with my mother-in-law’s property if she decides to sell.
I have very high expectations when it comes to customer service, and Justin did not falter… not even close. Justin is a true professional and an asset to DCK. Thank you for your time in hearing my feedback. If you have any questions, please do not hesitate to contact me on my mobile below or email.
Kind regards,
" Professional, caring & a great communicator "
From: Ebony Pettigrove Sent: Friday, 28 July 2017 8:02 PM To: Georgina Dungey <Georgina@dck.com.au> Subject: Feedback on our recent sale
Hi Georgina,
I would just like to express to you how happy we are having just sold our house at Lockwood Mews, Kangaroo Flat with Kaye Lazenby. From our initial enquiry through to getting the sold sign on our house, she has been nothing short of fantastic. Kaye is honest, down to earth, professional, caring and a great communicator. We were never left wondering how the process was going, she would always contact us promptly with any new information and touch base in between even when there was nothing to tell. Kaye is nothing short of amazing, and it has been a pleasure selling our house through her.
Kind regards,