Guide to Renting

At DCK Real Estate, we look forward to helping you find the perfect property to call home and provide you with the following useful pre-tenancy information.

“DCK Real Estate is a fourth generation family business built on a reputation of trust, integrity & results. As Bendigo’s market leader, we have strong links with the Bendigo community and an unwavering commitment to professional REIV codes of conduct and ethics as well as best practice standards. Our clients are important to us; and continually striving to meet and exceed client needs and expectations is our focus.”

Rental Lists:
Our extensive rental lists are updated DAILY before 12.00 noon Monday to Friday. All current property listings can be viewed online or a list collected in person from the box located outside our office.

Arranging Inspections:

We recommend that you first drive past the property(s) you are interested in to ascertain their suitability to meet with your needs – i.e.: location, amenities, neighbourhood. Once you are confident that the property may be suitable from your drive-by inspection, please contact our office to arrange a suitable time for an inspection. We further request that you do not approach tenanted properties for private inspections. Thank you.

Handing out of Keys:

Due to issues surrounding privacy and security, it is our Company policy not to offer or hand out keys to individuals. Please contact our office and we will work with you to arrange a suitable inspection time to view our available rental properties with one of our experienced Property Management Team members.

Inspections of Listed Properties:
Property inspections are by appointment only and are scheduled and conducted according to demand on a daily/weekly basis by our Property Management Team . Inspections after hours in the winter months will not be offered due to the lack of natural light to properly view properties.

Application Forms:
After viewing a property both externally (drive–by) and then internally (personal inspection), each adult applicant wishing to occupy the property is required to fill out a Tenancy Application Form. Our application form requires two references (must not be family members) and requests details relating to any rental history you may have had in the last five years. Your employment history and personal details such as date of birth, full name, current address and driver’s licence are also application requirements. Tenancy application forms can be obtained online under the Rent Tab called “Tenancy Application” or by visiting or contacting our office.

Once applications have been processed with supplied information validated and references checked; applicant information is then passed onto the relevant Property Owner to make a final decision. This process generally takes between 3-4 working days providing correct information is given and contacts / references can be reached.

Privacy:
The personal information contained in each rental application remains private and confidential and is not disclosed to any third party excepting the relevant Property Owner who is responsible for making the final decision on successful applications for his/her property. All unsuccessful applications are held for a period of time to assist you if you wish to apply for another property and then destroyed after approximately 8 weeks from the date they are first received.

Successful Applications:
Once an application has been approved by the Property Owner, the relevant Property Manager will make contact with the successful applicant to set up a personal appointment to go through and sign leases, to pay bond and the first two weeks rent; and to answer any questions or queries.

Unsuccessful Applications:
Unsuccessful applications declined on a first property preference will be placed on file until another property has been listed on the application. Where another property is not listed, the application remains on file for approximately 8 weeks after which time it is securely destroyed.

National Database Tenancy Checks:
Our application process also includes cross referencing with the National Tenancy Database and the Tenancy Information Centre Australia (NTD & TICA). Most past rental histories will be recorded on this database, accessible to all registered REIV Real Estate Agents. Please be aware that this information, where applicable, may affect the success of any future rental application.

Rental Payments:
We have several convenient payment options available to ensure tenant rent is paid on time; and are confident that an easy and reliable method of payment can be selected to meet with your needs.

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BPay is our preferred rent payment method.

- Simply choose the account you wish to pay from
- Schedule re-occurring payments or payments for a future date
- No fees or charges.


Security Bond:

We require a bond payment to be made on all properties prior to the commencement of any residential tenancy lease. This bond payment is equivalent to paying 4 weeks rent on properties up to $350 per week and 5 weeks rent on properties above $350 per week. Bond payments are forwarded to the Residential Tenancies Bond Authority (RTBA) and held in trust for the tenant/s for the duration of their tenancy.

Occupancy / Sub-Letting:
Only individuals originally approved to occupy the premises are to reside in the property permanently. If a new tenant wishes to replace any existing tenant, we must be informed prior to the new tenant moving in. Formal permission must be sought from the Property Owner through our office . Responsibility for the tenancy resides with the approved listed tenant/s.

Rental Arrears:
In accordance with the Residential Tenancies Act 1997 S.41, rent is required to be paid and kept paid two (2) weeks in advance at all times.

Insurance:
We strongly recommend that tenants have insurance. It is each individual tenant’s responsibility to insure all personal effects and belongings.

Connections & Services:
It is the tenant/s responsibility to arrange for the connection of all services at the commencement of each tenancy and then to arrange disconnection at the end of each tenancy. We provide hassle free assistance via Your Porter to help you arrange this. This is a fantastic independent service offered where by ticking one box on your application form Your Porter will make contact with you personally to get your permission to go ahead and organise service connections on your behalf,  FREE OF CHARGE.

We look forward to being of further assistance.
DCK. Bendigo’s Passionate Property People.