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Kaye Lazenby

Kaye Lazenby

Licensed Estate Agent

M: 0407 843 167

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“Never lose sight that your customers are individual and deserve the highest level of  service.”

Kaye Lazenby brings a simple philosophy to DCK - treat your client as a person and service their enquiries to exceed their expectations.

It is a philosophy she has followed for over two decades , since starting out in her father Jack Lazenby’s Real Estate firm, which merged with DCK back in 1997.

To Kaye, service means understanding and responding to the individual needs of each client and that means giving each client the time, care and attention  they deserve.

“Being part of a large team of people has its advantages”, according to Kaye, who sees many service benefits for both clients and staff.

“It means having back up and support when you need it. It means you can  offer a depth of service drawn from the collective experience and knowledge of others — not just your own, and that offers valuable and important peace of mind to property owners and purchasers” says Kaye.

“Because DCK is a large and well established business, we  have a diverse choice of property at any given time on the market and a wide selection of purchasers to choose from;  this enables us to sell  property faster”.

“I guess the biggest challenge when you work for a larger organisation is to ensure that personalised individual service isn’t lost, and that’s something the DCK team as a whole is very committed to delivering — a 100% client  focused, results driven  professional  service.”

Thank you to our Vendor Paul Filbey for allowing us to share his story . . . . here's why he selected Kaye Lazenby to sell his property.

From: Paul Filbey
Date: 4 October 2018 at 12:39:14 pm AEST
To: Kaye Lazenby <Kaye@dck.com.au>
Subject: RE: 243 Napier street

HI Kaye,

Happy to help with feedback, and why I selected you to sell my property.

I did speak with three agents to get an idea of their costs, their thoughts on the market, and whether I felt I could work with them.

After inspecting the property one agent was highly critical of the property and quoted a market value of about $350K and suggested the property should go to auction. I felt the price was low and questioned the validity of auctioning such a property, but more importantly I didn’t feel comfortable dealing with them. I didn’t want my name or property associated with them, and if they made me feel uncomfortable, how do they make potential buyers feel?

Another agent advised me they had made an appointment for an inspection with the tenant the following week, and I never heard from them again. Did they forget about the appointment and inconvenience my tenant, did they do the inspection and forget to call me? Did the tenant cancel and the agent didn’t’ follow-up? Who doesn’t follow-up on a prospect? What happened? In any case I wasn’t going to deal with someone who doesn’t honor promises (that they would inspect the property then call me back), and reliability to me is important.

You did all the things the others didn’t. You were polite, professional, to the point, honored all promises by returning calls or emails within a reasonable time (you returned calls/message much faster than I would expect), and you had credibility with a reputation you had built up over your career (you were referred to me by friends who were previous clients of yours in the past couple of years). You asked what was important to me – which was respecting the tenants privacy as much as possible, and a simple sale with no fuss or hassles. You did everything I asked – and sold the property quickly for a good price (above my expectations) and it was all hassle free from my perspective.

Integrity, respect, dignity and credibility is what I was looking for – and the other two didn’t display it – you did.

 

 

Email Agent Enquiry

First Name:

Brian & Annette

Last Name:

Gerry

Email:

brianxxxxx

Phone:

Date:

04xxxxxxxx

15/08/2018

Enquiry:

Hi Matt,

Annette & I would just like to pass on our thanks to the DCK team in the sale of our Hargreaves Street property. In particular, we would like to acknowledge the great work Kaye Lazenby did in selling our property. We've bought and sold a few properties over the years but never had such a wonderful and happy experience as we had with Kaye. Her attention to detail, constant feedback, extensive consultation and positive attitude was a revelation. If or when we sell another property, Kaye will be the person we come to for sure. Cheers & thanks from Brian & Annette

 

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Vendor Testimonial for Kaye Lazenby

From: Ebony Pettigrove
Sent: Tuesday, 26 September 2017 6:26 PM
Subject: House Purchase

Having sold our last 2 houses through Kaye, it was an absolute pleasure to buy our new house in Junortoun from her as well. We couldn't be happier with Kaye's consistently high standard of service. She goes above and beyond for her clients and makes the buying and selling process simple.

Ebony Pettigrove 

From: Ebony Pettigrove
Sent: Friday, 28 July 2017 8:02 PM
To: Georgina Dungey <Georgina@dck.com.au>
Subject: Feedback on our recent sale

Hi Georgina,

I would just like to express to you how happy we are having just sold our house at xx Lockwood Mews, Kangaroo Flat with Kaye Lazenby. From our initial enquiry through to getting the sold sign on our house, she has been nothing short of fantastic. Kaye is honest, down to earth, professional, caring and a great communicator. We were never left wondering how the process was going, she would always contact us promptly with any new information and touch base in between even when there was nothing to tell. Kaye is nothing short of amazing, and it has been a pleasure selling our house through her.

Kind regards,

Ebony Pettigrove