Dear Matt,

I am writing to you in regards to the sale of 241 Allingham Street.

I want to express my sincere gratitude to DCK and especially Danielle for her hard work in selling our home.

Danielle's communication skills, knowledge, professional attitude and dedication in looking after us was always at the highest level.

I was grateful for Danielle's honesty and committed drive during the sale of our home.  It was a wonderful and easy experience for us due to Danielle's professionalism but caring attitude; she had our best interests at heart and got a great outcome.

Danielle does DCK's reputation proud and is a great asset to your company.  Dannielle made selling our house a wonderful experience and we will be - and have been  - recommending DCK and Danielle to many friends, family and work colleagues.

Thank you for this experience we are forever grateful.

Kind Regards

Annette and Peter Forbes

Dear Lee

Bill and I thank you for your constant professionalism and patience in selling our home.

We always knew about the state of play thanks to your excellent communication.

We are now settled in our new home and know we've made the right decision in coming here.

Kind Regards

Marg & Bill Beasley

12/01/2015

Dear Kaye

I would like to take this opportunity of thanking you for selling my home.

In all my years of buying & selling homes you have been the best Agent I have ever met; your attention to detail in every phase of selling was fantastic.

Thanks also to Martyn for his input. I am absolutely delighted & hope the next part of my life at the village will go as smoothly as this has.

Sincerely

Jackie Stevens

18/12/2014

Hi Josie

I just wanted to pass on my appreciation of the work Karena Knee has done managing my property at  Larritt Street, Bendigo, since taking over several months ago.

As you'd be aware we have had several issues with tenants over the years and most recently have had to evict the most recent tenant.

I have been very pleased with the way Karena has managed this process and the outcome for us has been no real net loss of income or substantial damage to the property & hopefully much better tenants!!

Most recently we were working at the property over the weekend and Karena dropped in to see how we were going. Anyway I just wanted to pass on my recognition of her efforts.

Regards

Jason McGregor

Attention: Mr. Lee Savage

Re: Lot 11 Garden Drive Epsom

Dear Lee

I would like to sincerely and personally thank you for the fantastic experience I had selling my first home, which wouldn’t have been possible without your flawless service.

At the beginning of the process, for a first time vendor it’s extremely nerve racking trying to identify the most suitable real estate agent because you want to be sure it’s someone you can trust, rely on, communicate well with, and most of all reach a final sale which is rewarding for all involved. From my point of view you have all these attributes which made the experience not only exciting but enjoyable.

Whilst searching for a real estate agent I did liaise with some of the competition to gauge what was available, and although their fees were slightly lower, it was your honesty about the potential sale price which was the defining factor as well as the professionalism of your approach.

The most memorable part of the experience for me will always be the fact that my property sold close to the asking price before the house was even put on the market or advertised. It proves that you and Dungey Carter Ketterer have not only looked after me as a client but also looked after others in the industry, resulting in an extensive and reputable client base.

 As a result I will not hesitate in engaging your services again in the near future, and will continue to promote the fantastic service I received to others.

I look forward to working with you again in the near future.

Yours Sincerely

Jacob Spence (Building Surveyor)

From: Glen Crandell
Sent: Tuesday, 11 November 2014 10:57 AM
To: Kaye Angove
Subject: Thank you

The Crandell’s thank you to Kaye Angove from DCK

Once we had finally made the big decision to sell our family home, we called Kaye from DCK to see if she would like to come around and appraise our house and walk us through the selling process. 

Kaye showed us a number of comparable homes in the area that were either on the market or recently sold to help us decide on a realistic sale price for our home, she also talked us through the various marketing packages available and after discussing our needs we collectively decided upon the marketing strategy that would work best for us.  

We were excited when the For Sale sign went up, but was a little apprehensive about our first open for inspection.  Kaye was great and assured us that our preparedness and presentation of our family home would speak for itself and fortunately the turn up was terrific. 

Kaye’s professionalism and follow up process of potentially interested buyers was excellent.  We were thrilled when we sold the house after our second inspection.    Kaye kept us informed throughout the whole negotiation process and our overall sale result was fantastic not only on price but also a settlement date that met our needs.  We can’t thank Kaye enough for her engagement and making the whole sales process so smooth. 

We would definitely recommend Kaye to anyone who is interested in selling their home.  

Glen &  Kerrie

From: "Steve and Helen Bryar"
Date: 31 October 2014 1:44:41 pm AEDT
To: "Kaye Lazenby" <kaye@dck.com.au>
Subject: A Big Thanks! - Sale of Goldsmiths Road, Eaglehawk

Hi Kaye,

We are sort of settled in our in between homes period, trying to combine two homes into one. I do want to thank you so much for the hard work and your excellent customer service you gave when selling both our mother’s retirement unit and more recently our own home. We had a few ups and downs as does occur in the selling process but you were just something else in reassurance and getting us back on track. 

Mum’s unit was not easy to sell and another real estate agency had it on their books with only one enquiry in nine months. You generated interest, thinking outside of the box and we were staggered when it was signed and sealed within a few weeks.

The process for our own home was just as personal and professional. You were off work with a serious injury and yet you kept us in the loop the whole time. We sold our home in just a month and were very happy with the price obtained. I almost felt that your job is your hobby rather than just a job; such was your dedication and commitment to our property. It felt as though we were your most important clients (which I am sure all of your clients feel the same way).

I would have no hesitation in recommending you to any prospective customer who is considering selling their home. The whole experience with DCK was something else. It always felt warm and inviting whenever I came into the office and all of the staff bent over backwards to ensure we achieved the desired result.

Kind regards.

Yours sincerely

Steve & Helen Bryar

From: Alex Davis
Sent: Tuesday, 4 November 2014 02:06 PM
To: Robert Ketterer; Matt Bowles
Subject: Good service from Dannielle

G'day Robert & Matt, 

I just wanted to pass on my appreciation of the service I received from Dannielle Sexton in regards to purchasing property in Kangaroo Flat recently. 

The first time I bought a house I was young, naive and the whole process was a stress.

This time was the complete opposite and I thank Danni's approachable nature for that. I had plenty of questions about the process; and even the area I bought in as I was unfamiliar with   K ‘Flat and Danni answered everything honestly and straight forward.  

I inspected the place about 4 or 5 times with some tradie mates prior to having keys, and Danni was more than happy to meet there after hours and sometimes for 30-40 mins at a time and it was never a stress.

Due to Dannielle's professionalism and friendly nature I have been more than happy to now use DCK's rental team to appraise and rent out my property and would very much like to pick Danni's brain in the future for purchasing more investments.

Thanks for the help (and movie tickets),

Cheers, 

Alex     

From: Karen Bottrell
Date: 30 October 2014 8:53:45 am AEDT
To: "'robert@dck.com.au'" <robert@dck.com.au>
Cc: "'dannielle@dck.com.au'" <dannielle@dck.com.au>
Subject: Dannielle Sexton

Hi Robert and Matt

I just wanted to give feedback on Dannielle. It was a delight dealing with her all the way.

Her professionalism was exceptional and her empathetic nature was comforting as well. 

I would also like to thank DCK for the great job you have done looking after my property for the last 7 years.

Couldn't fault you. 

Thanks again 

Karen 

State Manager Department Stores Victoria
Cosmax Prestige Brands Australia

From: Emily Whybrow
Sent: Monday, 27 October 2014 1:35 PM
To: Georgina Dungey

 Good afternoon,

I would like to express my gratitude and positive feedback regarding my dealings with Stephanie Pietromonaco.

After owning my own home, coming back to rentals after a number of years was quite daunting; Stephanie proved to be a positive and helpful source of assistance, always professional, caring and polite in all of her dealings with me.

I believe that she went above and beyond for me, attempting to assist in my search for rental properties by gaining an understanding of my personal requirements and being pro-active in providing information. What an excellent advocate for DCK.

Thankyou for such a positive experience; I am truly grateful (and will pass this message on to others!).

With regards

Emily Whybrow