Company Testimonials

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At DCK Real Estate, our formula for success is simple. If our clients have a great result then so do we!

From: Alyssa Campbell
Sent: Friday, 14 October 2016 11:35 AM
To: Georgina Dungey
Subject: Megan Guzzo

Hi Georgina,

I just wanted to send through a testimonial for Megan as I had a very positive experience dealing with her.

Buying a first home can be an overwhelming experience but Megan made us feel very comfortable throughout the whole process and like nothing was too much trouble.

Communication is very important and Megan kept in touch with us throughout every step of the sale and answered all of our questions promptly.

Her professional and friendly service was greatly appreciated and I wouldn’t hesitate in recommending Megan to anyone that is looking to buy or sell in the Bendigo area.

Kurt and Alyssa

From: Jessica Cozens  
Date: 12 October 2016 at 8:04:34 AM AEDT
To: Robert Ketterer REIV CEA <robert@dck.com.au>
Subject: Email Agent

Hi Robert,

I would like to take the opportunity to sincerely thank Kaye Lazenby for the professional sale of our house.

Kaye was an absolute pleasure to deal with and was very professional throughout the entire process.

We found Kaye very personable and transparent between vendor and purchaser. We cannot thank Kaye enough for making the process so smooth and stress free.

We would definitely recommend Kaye to anyone looking to sell their home.

Yours sincerely,

Jessica Cozens

24/05/2016

Dear Jenny

Very belated but sincere thanks for all your assistance in selling my house.

I really appreciated all your work in promoting it;  following up with those who had expressed some interest & then keeping in touch with the purchasers.

Thank you for keeping me informed about the progress and interest.

Thank you also for your advice and patience as I worked through the installation of the septic tank. Your assistance and support helped me through the process.

Many thanks!

Jenny Watt

From: Andrew Watts
Sent: Wednesday, 11 May 2016 04:02 PM
To: Matt Bowles
Subject: Feedback - Kaye Lazenby

Hi Matt,

I just wanted to pass on some feedback.

Selling a house is a time consuming and stressful process. Even more so when you have already moved to another town, and need to maintain both properties. As a professional couple with two teenaged boys, our most valued commodity is time.

Our family home has been on the market for nearly 6 months. It has been immaculately presented, but did not sell with our previous agent.  We were not disappointed with the agent, and understood that we were selling in a difficult market. 

After 5 months we re-listed with Kaye Lazenby.  From the first meeting with Kaye our spirits were lifted.  She was positive, engaging and knowledgable.  She made some simple suggestions to improve the salability of our home that could be made with modest cost and fuss.  She also managed our expectations, with regular phone calls, providing genuine feedback from people who had visited our home. In business, I have always believed it is important to be honest and transparent, and not just tell the customer what they want to hear.

Within a month of listing with Kaye our home sold!  

We had wanted to list the home with Kaye from day one. But Kaye was on holidays, and we were in a rush. We have many mutual connections, and Kaye's reputation is stellar.

Thanks to Kaye and DCK for helping us to open the next chapter of our life.

Andrew and Alli Watts

From: Jenny Delaney
Sent: Friday, 1 April 2016 2:41 PM
To: Georgina Dungey
Subject: Testimonial for Kaye Lazenby

 

Over the last two years we have sold two of our investment properties through DCK with Kaye Lazenby as our agent.

Both properties sold in a very short period of time and the sales proceeded smoothly, largely due to Kaye's excellent communication skills and attention to detail.

Before we commenced the renovation on the second property we called Kaye in to give advice on what we should and shouldn't do and to help us to set our target toward a realistic selling price. All worked perfectly to plan. Kaye took an interest in the project and even found time to call in 'on site' to monitor progress!! She always found time for a chat which we appreciated.

Throughout the campaign Kaye  kept us totally informed with regular text messages and phone calls. She was highly organised and communicated in a  clear and timely manner. She was always enthusiastic and was optimistic about achieving a good outcome. She used her excellent negotiation skills to secure a good financial outcome for us.

With Kaye at the helm, we are confident that the sales process is hassle free and positive. We are indeed SOLD AND SATISFIED!! and would certainly use Kaye and DCK for future sales.

Thankyou for creating such a postive experience for us Kaye!!

Jenny and Brendan Delaney

From: N Campbell
Sent: Friday, 18 March 2016 11:54 AM
To: Matt Bowles
Subject: Thank you

G'day Matthew

Just passing on our appreciation for the great job done for us by Kaye in the sale of Clee crescent property recently, her great work ethics, reliability and trust worthiness is hard to find in the business world these days. The property was the first reno flip completed and we will undoubtedly use your company again. Many thanks for a job well done.

Regards

Neil and Mary Campbell

Wednesday, 17 February 2016 10:40 AM

Good morning Robert.

We have just sold our house in Kinta Crt Strathfieldsaye with Jenny Donaldson the selling agent on your agencies behalf.

We just wanted to let DCK management know what an absolute delight it was to have Jenny complete the sale for us. From the very first meeting and appraisal we found Jenny to be very approachable and honest in all the dealings that we had. Jenny provided great advice on presentation of the house and kept us informed at all times of progress as it occurred.

As you would know the selling of a house can be difficult and stressful at times but with Jenny's wonderful support and professionalism the whole process seemed to run very smoothly. I'm sure you already know what a valuable staff member Jenny is but we just wanted to let you know how very grateful we are for having the pleasure of working with Jenny for our sale.

Kind regards

Ross & Donna Mortimer

Samantha Hamilton

9:36pm Feb 14

Hi, it's a shame I can't post to this page! I'd like to sincerely thank Jenny Donaldson for her help, patience and dedication in bringing people through our house and finally coming to a great result of a sale. She has been great and efficient to deal with and really professional. I highly recommend Jenny to anyone thinking of selling

Kind Regards, Sam

From: "Pata, Rebecca J"
Date: 9 January 2016 at 12:41:13 AM AEDT
To: Kaye Lazenby <Kaye@dck.com.au>
Subject: Review

Kaye, we cannot thank you enough for your absolute professionalism in selling yet another home for us in record time. We are convinced you never sleep! Thank you for being honest, thorough, and an absolute pleasure to deal with. You are an excellent communicator and just a joy to deal with. Not to mention getting us our top price. There is no one else that comes close in comparison to you. Thank you. We will never do business with anyone else.

Bec Patā

21/01/2016

Mr Matt Bowles
Sales Manager
DCK Real Estate Agents
35 Queen Street
Bendigo VIC 3550


Dear Matt,

Letter of Commendation for Kaye Lazenby’s Outstanding Customer Service and Competency

In 2015 the extended Beattie family experienced such unbearable loss, first with my sister in late January and then suddenly my mother four months later.  The grief so overwhelmed us all that the last thing we could even begin to contemplate was making arrangements for the sale of the family home. After some months, we accepted that it was an inevitable necessity.

Kaye from the first point of contact was engaging, warm and exuded a strong sense of confidence that she could take this burden from the family. The relief this brought was immeasurable. From this point forward Kaye coordinated all aspects of marketing, communications, administration and salesmanship with precision, integrity and poise.

Kaye was persistent and reliable in following potential buyers and keeping us informed of progress. She very astutely used a keen balance of determination and diplomacy which resulted in a high level of engagement and likability with a subtle undercurrent of motivation to achieve a sale.  This sophisticated set of skills is not readily applied by salespeople generally, and takes life experience and high level negotiation and people skills to achieve.

I have no doubt Kaye’s vocation chose her. Her performance, 100% reliability, and warmth set her apart from her peers. Kaye exemplifies the ideal real estate agent and her knowledge, skills and fine-tuned approach should be harnessed and replicated. Those who are new to the real estate industry stand to gain considerably with Kaye as mentor.

I feel grateful and blessed to have had such a difficult situation taken off my hands and managed proficiently and with humanity.

Yours most sincerely and with gratitude,

Sue Beattie-Johnson