From: Ian Drummond
Sent: Tuesday, 22 November 2016 5:05 PM
To: Georgina Dungey
Subject: megan guzzo customer experience.
My name is Ian Drummond and I recently purchased a property through DCK and feel the need to advise you guys about the experience I had with Megan Guzzo.
Being in the sales game myself, often the only time we hear from customers is when they have a problem or a complaint so im happy to report that I had an incredibly good experience with Megan.
From the first day, she was bright, bubbly, and extremely professional. No pressure, just a genuine desire to furnish us with the information we required to make an informed purchase. In my case, the purchase was a house for my parents so they had pretty much decided for me after 10 minutes in the house so this made the actual decision to purchase easy but I have to say the negotiation was a lot less painful than it needed to be thanks to megan and her professionalism.
The after sales service was great also. I never had to wait more than a couple of minutes for an answer to an email and while it may not seem like much, in my game (car finance) its quite rare and refreshing. I was also really pleased with the way she treated my parents as the purchasers also. I was pretty much arms length during the deal so was really pleased with the way the sale was conducted.
So in closing, please give megan a pat on the back for the way she has handled this sale. I would not hesitate to recommend yourselves and especially megan if ever anyone asks me about a potential purchase.