Company Testimonials

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At DCK Real Estate, our formula for success is simple. If our clients have a great result then so do we!

-----Original Message-----
From: Troy Beamish
Sent: Thursday, 1 December 2016 9:18 AM
To: Josie Stewart
Subject: Williamson st

Good morning Josie

Just thought I'd send a quick note regarding the above property.

I'd like to thank your team, especially Kris, for helping to get me in and sorted. Even with a few setbacks that couldn't be helped from your end, the help I've received has been great and I really appreciate it all.

Thanks again, please don't hesitate to contact me if you have any queries.

Cheers,

Troy

Sent from my iPhone

From: Paula Fields
Sent: Tuesday, 22 November 2016 3:23 PM
To: Georgina Dungey
Cc: Jason
Subject: Megan Guzzo

After negative experiences with another real estate agent who managed the rental of our lovely old property, dealing with Megan of DCK was such a breath of fresh air!

From helping us design the auction board, to arranging someone to do a final mow (we live 400km away), Megan was professional, friendly and always helpful. She treated our property as if it was her own;  and us as friends.

We highly recommend Megan and DCK and thank her for making our sale after auction so seamless.

Jason and Paula Fields

From: John Fitzpatrick  
Date: 22 November 2016 at 6:34:46 PM AEDT
To: Robert Ketterer
Subject:

Hi Rob,

I dropped off some information brochures to your office that I picked up last week and I hope they will be of assistance to you and the family.

I also wanted to advise you that I have had great service from Melissa Williams who rented out our family home at Ellesmere Terrace around the 8th of November.

She gave me a good rental appraisal and then managed to get me a good tenant within 48 hours, and she assisted me with what was required from both DCK and ourselves and got it all done in one afternoon.

Her great service and attention to detail made the process go smoother than it probably had a right to.

I wanted to pass onto you that she had done a great job and that you in management were aware of the good work she is doing.

Thanks,

John Fitzpatrick

From: Ian Drummond
Sent: Tuesday, 22 November 2016 5:05 PM
To: Georgina Dungey
Subject: megan guzzo customer experience.

Hi Georgina

My name is Ian Drummond and I recently purchased a property through DCK and feel the need to advise you guys about the experience I had with Megan Guzzo.

Being in the sales game myself, often the only time we hear from customers is when they have a problem or a complaint so im happy to report that I had an incredibly good experience with Megan. 

From the first day, she was bright, bubbly, and extremely professional. No pressure, just a genuine desire to furnish us with the information we required to make an informed purchase. In my case, the purchase was a house for my parents so they had pretty much decided for me after 10 minutes in the house so this made the actual decision to purchase easy but I have to say the negotiation was a lot less painful than it needed to be thanks to megan and her professionalism.  

The after sales service was great also. I never had to wait more than a couple of minutes for an answer to an email and while it may not seem like much, in my game (car finance) its quite rare and refreshing.  I was also really pleased with the way she treated my parents as the purchasers also. I was pretty much arms length during the deal so was really pleased with the way the sale was conducted.

So in closing, please give megan a pat on the back for the way she has handled this sale. I would not hesitate to recommend yourselves and especially megan if ever anyone asks me about a potential purchase.

Thanks again,

Ian Drummond

From: Bruce McFarlane
Sent: Tuesday, 22 November 2016 03:28 PM
To: Matt Bowles
Subject: Testimonial for Megan Guzzo

Hi Matt,

I’m just writing to say what a pleasure it was to work with Megan Guzzo in both acquiring our new home and in the sale of our previous home.

Megan understood the market and her clients and was able to provide advice (and sometimes sympathy) when needed.  Always on call and willing to help, she was a joy from start to finish and I would highly recommend her to all of my friends and family.

Warm regards

Bruce & Kylie McFarlane

The proud new owners of Barrell St California Gully; and former owners of Nelson St California Gully

 (Proudly bought and sold via Megan Guzzo)

From: Julie Vandermaat
Date: 18 November 2016 at 3:53:56 pm AEDT
To: "robert@dck.com.au"  
Subject: Thanks to Danni

Dear Robert,
Re: sale of 67 Somerville St Bendigo.

Just wanted to let you know how pleased we have been with the service we received from Danni Sexton. She recently sold our house in Bendigo for us. It was on the market for only 8 days, and we are so happy and relieved.

We moved interstate 5 years ago, and our last go at selling this house was pretty negative, and financially very stressful. So we were anxious about putting ourselves in that position again. Not being there to physically have as much control as you want to have over such a process is difficult. We needed to really trust the person we chose to sell our home.

Prior to putting the house on the market, Danni gave great advice on what was required aesthetically to have the property "market ready". We felt really confident with the way she communicated the marketing strategy prior to the sale.  She listened to us, and was able to negotiate the price range that we were happy with, taking into account our desire for a quick sale. We liked the way she kept us informed, letting us know the important stuff, but not bothering us with trivial details. She was really responsive to any communication from us, always getting back to us promptly.

Danni should be commended for her professionalism, her honesty and her positive and upbeat nature. She's really motivated and I felt like she really cared, and really wanted the best for us. We both knew she was the perfect person to sell our house in our absence, but the actual end result exceeded our expectations. We go the top end of our price range, with a quick settlement. It could not have been better.

Kindest regards,

Julie & Gary Vandermaat

From: Alyssa Campbell
Sent: Friday, 14 October 2016 11:35 AM
To: Georgina Dungey
Subject: Megan Guzzo

Hi Georgina,

I just wanted to send through a testimonial for Megan as I had a very positive experience dealing with her.

Buying a first home can be an overwhelming experience but Megan made us feel very comfortable throughout the whole process and like nothing was too much trouble.

Communication is very important and Megan kept in touch with us throughout every step of the sale and answered all of our questions promptly.

Her professional and friendly service was greatly appreciated and I wouldn’t hesitate in recommending Megan to anyone that is looking to buy or sell in the Bendigo area.

Kurt and Alyssa

From: Jessica Cozens  
Date: 12 October 2016 at 8:04:34 AM AEDT
To: Robert Ketterer REIV CEA <robert@dck.com.au>
Subject: Email Agent

Hi Robert,

I would like to take the opportunity to sincerely thank Kaye Lazenby for the professional sale of our house.

Kaye was an absolute pleasure to deal with and was very professional throughout the entire process.

We found Kaye very personable and transparent between vendor and purchaser. We cannot thank Kaye enough for making the process so smooth and stress free.

We would definitely recommend Kaye to anyone looking to sell their home.

Yours sincerely,

Jessica Cozens

24/05/2016

Dear Jenny

Very belated but sincere thanks for all your assistance in selling my house.

I really appreciated all your work in promoting it;  following up with those who had expressed some interest & then keeping in touch with the purchasers.

Thank you for keeping me informed about the progress and interest.

Thank you also for your advice and patience as I worked through the installation of the septic tank. Your assistance and support helped me through the process.

Many thanks!

Jenny Watt

From: Andrew Watts
Sent: Wednesday, 11 May 2016 04:02 PM
To: Matt Bowles
Subject: Feedback - Kaye Lazenby

Hi Matt,

I just wanted to pass on some feedback.

Selling a house is a time consuming and stressful process. Even more so when you have already moved to another town, and need to maintain both properties. As a professional couple with two teenaged boys, our most valued commodity is time.

Our family home has been on the market for nearly 6 months. It has been immaculately presented, but did not sell with our previous agent.  We were not disappointed with the agent, and understood that we were selling in a difficult market. 

After 5 months we re-listed with Kaye Lazenby.  From the first meeting with Kaye our spirits were lifted.  She was positive, engaging and knowledgable.  She made some simple suggestions to improve the salability of our home that could be made with modest cost and fuss.  She also managed our expectations, with regular phone calls, providing genuine feedback from people who had visited our home. In business, I have always believed it is important to be honest and transparent, and not just tell the customer what they want to hear.

Within a month of listing with Kaye our home sold!  

We had wanted to list the home with Kaye from day one. But Kaye was on holidays, and we were in a rush. We have many mutual connections, and Kaye's reputation is stellar.

Thanks to Kaye and DCK for helping us to open the next chapter of our life.

Andrew and Alli Watts