Email Agent Enquiry
At DCK Real Estate, our formula for success is simple. If our clients have a great result then so do we!
Vendor Testimonial for Kaye Lazenby
From: Emily Skoda
Sent: Friday, 3 August 2018 11:01 AM
To: Georgina Dungey
Justin Pell recently sold our investment property, xx and xxx Marong Rd Bendigo (it settled on Monday 23rd July). I'm emailing you because I'd like to give some feedback on our experience with Justin, as our Real Estate Agent.
Justin initially rang me earlier this year to follow up on enquires we had made with another agent from DCK last year about the sale of the property. Last year we were told that property value had dropped and we were unlikely to get what we wanted - $xxx 000 - so we held off on listing it. When Justin rang this year he was confident he could get what we wanted, as the market had changed.
Justin stuck by our asking price when dealing with potential buyers and we felt that he really highlighted the positive aspects well. Justin contacted me on a regular basis via text and phone calls with updates on interest in the property, potential buyers and progress of the sale. When the first offer we received fell through due to finance Justin worked quickly to get things back on track and we received another offer very soon after.
We have been very impressed with Justin, particularly with how quicky he actions things and the level of contact he maintained throughout.
Emily Skoda and Patrick Egan
From: M&G Hall
Sent: Monday, 30 July 2018 8:11 PM
To: Georgina Dungey
Subject: Recent sale of the tennis courts in Haggar Street Eaglehawk.
My name is Glenys Hall and I am an elder at the Eaglehawk Uniting Church where we had two tennis courts for sale last weekend. I have been working with Adam as part of a small team to sell this property and I wanted to express my thoughts about the process and result. We have been dealing with Adam Smith throughout which has taken a lot longer than we had hoped due to no fault of Adam’s.
We have had an excellent interaction with Adam for the past year since I first approached him to take charge of this sale. He has been readily available for consultation, has had the process of sale well organised and planned out. He has been constantly in contact with us along the way even with many obstacles presented to us all from the main office of our church.
Below is part of an email I sent to Adam last week prior to the auction as I was not able to be at the auction to personally express my thanks.
“I wanted to thank you and your team for the work you have put into this auction. I know it hasn’t been easy and straightforward (even this week you have had extra interruptions that were not anticipated). Your commitment from the time I first asked you about taking on this job has been exemplary. Your communication process especially has been very thorough and helpful. I thank you for your patience with the different powers of the Uniting church too. I would recommend you to my friends for real estate dealings in the future and wish you all the very best”
The result of the auction was also more than we had expected and all people connected with the church that I have spoken to since Saturday are extremely impressed with this result.
So, please accept this as my sincere thanks for a process that has resulted in a most satisfactory outcome for us at Eaglehawk Uniting.
REF: Units Adam St Quarry Hill.
I have been a landord with DCK for well in excess of 25 years - originally starting with Josie Stewart as our first property manager - almost when she started!
During that period of time we have had several managers, all of them have served us well.
Recently we have experienced a couple of very unusual dramas that Hayley has assisted us extremely well.
In October 2017 we had a flood in one of our units in Quarry Hill that caused the majority of the ground floor to require to be totally replaced. That included carpets, joinery, plaster, paint work, etc.
I had considerable issues with the building contractor appointed by the insurance company and during this very frustrating time, Hayley was a great aid and assistance in liasoning with the tenant and ourselves.
Luckily the tenant was moving to alternate premises so the inconvenience caused by the disastrous builder did not impact greatly on his accommodation. Eventually I was able to achieve a satisfactory product and I thank Hayley for the assistance shown during this period.
The second issue was in May this year when a fire in another unit we have in Quarry Hill, caused the main bedroom to require total replacement and the balance of the unit to be totally cleaned and repainted. The tenant had to vacate whilst this work was undertaken.
Luckily the building contractor appointed this time did a fantastic job and the work was completed in 6 weeks.
Once again all through this process Hayley was tremendous in updating both ourselves and the tenant with progress of the works.
I managed the process from a distance but Hayley was instrumental if I required any local assistance.
She was also a great help to us in sorting out the "loss of rentals" claim with the insurance company in providing certain documentation that the company was requesting.
It should also be noted that the tenant was very patient and accepting of the circumstances.
In conclusion I would like to pass onto the Directors of DCK my thanks and praise for the help and assistance that Hayley undertook during both of these dramas. It was certainly comforting to know that she was there as a strong backup support and a great link to the tenants. Well done.
Thank you & regards.
RateMyAgent 07 May 2018 Vendor: Kelli Tindal
Adam provided a highly personal and professional service during a stressful and emotional time. Adam communicated every element of the process clearly and thoughtfully and limited any opportunity for issues between the separated owners. Adam always provided detailed feedback after all inspections and ensured prospective buyers were given an abundance of opportunities to view the property. The property sold for a much higher amount than expected and I can't thank Adam enough for his brilliant service and exceptional support.
From: Sandra & Doug Gillies
Date: 29 March 2018 at 3:14:24 am AEDT
Subject: Adam Smith
Good Morning Georgina,
My husband and I have been dealing with Adam re xx Cooper Grove, Strathfieldsaye for the past couple of months.
Adam is an extremely professional, friendly and helpful person. Nothing was too much trouble and if he was unable to answer a question we did not have to wait long before he came back with an answer.
We cannot speak highly enough of Adam. We would contact him again and have no hesitation in recommending him, and your company to anyone else.
DCK is extremely lucky to have such a wonderful and enthusiastic agent in Adam Smith.
Thanks and regards Sandra and Doug Gillies.
From: Wendy Johnson
Date: 26 February 2018 at 9:58:45 pm AEDT
To: Robert Ketterer <email@example.com>
Subject: Email Agent
I feel I need to let you know how pleased I am with the service I have received from DCK. Leonie Butler has been my agent and has been wonderful throughout the process.
My home was sold 2 hours after being listed on the Internet, amazing.
Leonie brought the buyer for an inspection within an hour and half of listing. The sale was made within a few hours. I would like to mention that I have previously sold a house with DCK and have found all staff who came to view both my properties extremely friendly, professional and very helpful; Leonie herself certainly lived up to all my expectations re: DCK and more.
I am very happy with my decision to go with DCK again. Would you please pass on my thanks to your Directors, Staff and Leonie.
Regards Wendy Johnson
From: Ebony Pettigrove
Sent: Tuesday, 26 September 2017 6:26 PM
Subject: House Purchase
Having sold our last 2 houses through Kaye, it was an absolute pleasure to buy our new house in Junortoun from her as well. We couldn't be happier with Kaye's consistently high standard of service. She goes above and beyond for her clients and makes the buying and selling process simple.
From: Ebony Pettigrove
Sent: Friday, 28 July 2017 8:02 PM
To: Georgina Dungey <Georgina@dck.com.au>
Subject: Feedback on our recent sale
I would just like to express to you how happy we are having just sold our house at xx Lockwood Mews, Kangaroo Flat with Kaye Lazenby. From our initial enquiry through to getting the sold sign on our house, she has been nothing short of fantastic. Kaye is honest, down to earth, professional, caring and a great communicator. We were never left wondering how the process was going, she would always contact us promptly with any new information and touch base in between even when there was nothing to tell. Kaye is nothing short of amazing, and it has been a pleasure selling our house through her.