From: Rovina Krishna
Sent: Thursday, 11 May 2017 9:53 AM
To: Matt Bowles; Georgina Dungey; Robert Ketterer
Subject: Re: Compliment for Melissa Williams and Justin Pell
I would like the following compliment for your two brilliant staff Melissa Williams and Justin Pell to be recognised formally please.
I live in NSW and purchased my first investment property in Huntly VIC which was completed in Feb this year. I had gone with the real estate agent that the investment company regularly deals with and was getting no luck after 3 months in finding tenants. At first they advised my 4 bedroom property as 3 bedroom, didn’t have great photos on the online ad and I constantly had to chase them up for updates on inspections etc. There was also a lot of changes in the staff dealing with my property. In got frustrated and started searching on real estate.com of similar properties on the market and different agents. The first call I made was to Justin Pell who was a contact on another one of your properties.
Justin Pell – He was so patient and friendly when I spoke to him. Even though he realised that my problem was not the area he is responsible for, he listened and emphasised with me. It was so good to speak to someone who genuinely wanted to listen and help. He then took my details and said that Melissa would call me to discuss further. He didn’t even try to talk bad about the other agent or push his company forward. He was just a genuine guy willing to listen and help. He also called me after I had spoken to Melissa to get an update and check if everything was sorted. He is a great asset to your company and great customer service is just brilliant.
Melissa Williams – From the moment I spoke to Melissa, I knew that I was talking to the right person to look after my property. She was so friendly, clear and transparent in her communication and very proactive. As this is my first investment property, she also gave me some advice on property maintenance etc. which would assist in marketing the property. She was so quick and brilliant with everything that within just 3-4 business days, my property was leased with great tenants. I have worked with a lot of people and currently manage a team of 22 staff members and I know a gem when I deal with one. She is a gem for your organisation and I was blown away with her professionalism, proactive and willing attitude, great customer service and friendliness. I am so thankful to her for providing me such a wonderful service. I have referred her on to the investment company I dealt with and recommended her to be used as the agent of choice for the company’s other clients/investors. I am very happy with the service I received.